Golden Crown Casino Data and Table Sessions
Table of contents
A live session leaves a trail of account data: the registration record, the identity papers, the payment details and the settings for play. Golden Crown Casino keeps this data in the account and protects the connection with SSL encryption.
Registration record
An e-mail address and a password start the account, and the age declaration for players aged 18 and over, the terms and the Privacy Policy are accepted at the end of the form. The stages of a table session at Golden Crown Casino and the data each one handles are set out below.
| Stage | Data | Purpose |
|---|---|---|
| Registration | E-mail address, password, name, birth date, residential address, country, balance currency and on some forms a mobile number | Account set-up |
| First withdrawal | Photo ID and proof of address | Verification, after which the approved file serves later payouts |
| Cashier | Details of the payment method | Crediting deposits and releasing withdrawals |
| Table session | Cookies and small browser files | Keeping the session open, the language and the lobby |
| Account settings | Limits, reminders, pause and exclusion option | Controls that travel with the account |
These details are typed in, not uploaded. They are the reference against which later checks compare the papers.
Identity papers at the first payout
The first withdrawal, and not a first deposit of A$30 or more, triggers a check. Photo ID and proof of address, for example a utility bill or a bank statement, are the usual papers, and an approved file serves later payouts as well.
Card, voucher and wallet entries
The cashier takes three kinds of entry:
- Card details go into the cashier form.
- Vouchers have a code field of their own.
- Coin payouts in Tether, Litecoin, Bitcoin or Ethereum need a wallet address.
The name on a method must equal the registered name. Payment services work on their own screens under their own rules; the casino gets the confirmation and the data to credit or release funds.
Protection of the connection and records
The link between browser and casino is covered by SSL encryption. Only staff of the operator, Hollycorn N.V., who need sensitive records for payments, verification or support can open them. An optional second code adds a step at login, and idle sessions end by themselves.
Small files that keep a table session open
Cookies and small browser files keep a session alive for the live rooms, keep the language and drive the lobby. Deleting them logs the account out and leaves it intact. Browser settings on a phone and on a computer are separate and are kept by the browser itself, so clearing the files on one device does not touch the other. Blocking them completely can prevent the live rooms from loading.
Login credentials and devices
The e-mail address and the password of at least eight characters chosen at sign-up serve every device, so a live regular who plays from a tablet in the evening and a laptop at weekends logs in with the same details. Confirmations and resets arrive at the registered address, and a password not used elsewhere keeps the account separate.
Settings stored with the account
Limits on deposits, reminders, a pause and the exclusion option are tied to the account and travel with it to every device. They matter for long live sessions, where reminders show how long play has lasted.
Messages and closing an account
Confirmations, resets and payment notices come by e-mail, as do promotional messages and promo codes. Message preferences are part of the account settings, and promotional e-mail can be reduced there without any effect on the balance. Permanent closure ends access to the account, and a request for it reaches the support team through live chat or e-mail, open 24/7.
Identity file and name matching
The identity file links the account holder to the papers. The name on the papers has to match the name from the registration form, and the same name has to appear on payment methods. A spelling mismatch is the usual cause of delay, and correcting it takes a message to support through live chat or e-mail, open 24/7.
Shared devices and live sessions
Live sessions often run on shared tablets or family computers, where a saved login would stay open for the next person. Logging out ends the session at once, and idle sessions close after a period of silence. A password used nowhere else and the optional second code keep the account safe in those settings.
Payment services outside the casino
Card networks, MiFinity, Neosurf and coin networks each carry out their own step of a payment on their own screens. What is typed on those screens stays under the rules of the service that runs them.
Signs of account misuse
A login from an odd place or a message asking for a password is a signal to change the password and write to support. No password is ever requested by e-mail, and the live chat, open 24/7, is the quickest route for a concern about Golden Crown Casino account activity.
Updating personal details
A change of address or name affects the identity file, so it goes through support by live chat or e-mail. Smaller items such as the password and the message preferences are changed in the account settings. Documents already approved stay on file until the account details change.